Real Service>>
Does your current insurance broker:
- Invest the time necessary to thoroughly understand your business and evaluate your risks?
- Deliver responsive service that meets your expectations?
- Start working on your renewal 120 days in advance to prevent it from becoming a last minute rush?
- Aggressively market your program to all available carriers at each renewal to really identify the best deal?
If the answer to any of these questions is no or you are not sure, your company should strongly consider making a change.
Put your current broker to the test. Take our Broker Scorecard to find out if you are receiving the level of service you need and deserve.
The most distinguishing characteristic of the CRIO service model is that it was designed from the client’s perspective to ensure that we always put your interests before our own. Since we have walked many miles in your shoes, we know exactly where, when and why you become frustrated with your insurance broker. We designed our service model to eliminate the problems that cause your frustration. While all brokers talk about delivering excellent service, CRIO actually delivers it.
There are several very important differences between CRIO and other brokers, which enable us to consistently deliver a much higher level of service:
- As a closely-held, privately-owned boutique firm, we are accountable only to our clients and ourselves. We focus 100% of our resources on your needs. Our decisions and recommendations are not influenced by third parties, such as public stockholders, financial analysts, media, or insurance carriers.
- Our service model is designed specifically for middle-market and large corporations that spend in excess of $2 million on their total cost of risk, who will benefit from creative strategies and merit dedicated staff.
- The three principals of CRIO manage all client engagements. You start with us and you stay with us. This ensures the firm’s brightest minds are proactively managing your account, with the support of dedicated account executives who provide support on your account.
- Claims management, environmental, safety and loss control, and other specialists proactively work on all accounts to identify and resolve issues before they become problems for you. They are proactive, not reactive, and have an intimate knowledge of the programs of all clients.
- Our team is incentivized to invest their time to identify creative solutions that reduce your total cost of risk, improve your coverage, and help minimize your losses. They earn more when they demonstrate they are good stewards of your money.
All of these important differences lead directly to the one factor that is required to deliver what we consider “real” service, which is time. CRIO’s service model is designed to provide our team sufficient time to thoroughly evaluate your risks and investigate all available options to truly develop a custom solution that is best for you. Just as you are selective in your choice of an insurance advisor, we are selective in our choice of clients. We dedicate significantly more human capital to our clients than most brokers, so we are a good match for clients who value the high level of service and creativity we deliver. We are high-touch, detail-oriented, and above all, we are a proactive partner who will place your needs before our own.
Our philosophy is simple: always put your interests before our own. If we always treat you right, you will stay with us long-term. By converting risk into opportunities that create enterprise value for your company, we will do the same for ourselves. We’re in it together, which is the concept of partnering in its purest form. CRIO is the right choice for you.